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Wellcome Images
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How do I ?


1. How do I search for images on a particular subject?
2. How do I see a large image?
3. How do I view catalogue information for an image?
4. What does copyright mean?
5. What is a rights-managed image?
5a. Can I use the images for free?
6. How is the copyright in the free images protected?
7. What are reproduction fees and how are they calculated?
8. How do I download one or more images
9. How do I email images (to myself or others)?
10. How do I print images and catalogue information?
11. How do I use lightboxes, and what are they for?
12. How do I acquire rights-managed images in high resolution?
13. What forms of payment do you accept?
14. Will I have to pay VAT on my order?
15. How much do you charge for delivery?
16. Can I place an international order?
17. What is your returns policy for academic and personal orders?
18. How do I cancel an order?
19. How do I register on the site, and what are the benefits of doing so?
20. What happens to my personal details?
21. What are clinical images?
22. How do I see clinical images?
23. How do I change my account details?
24. How do I make a complaint?
25. Where can I get further help?
26. What is your take-down policy?

1. How do I search for images on a particular subject?
To search for images, you need to use the search box, found on the right of every page of the site.

Simple searching
Enter your search terms or terms in the search box (e.g. gout or embryo) and click Search. If you want to search for a phrase, enclose it in quotes, e.g. "Charles Darwin" or "barber surgeon".

The drop-down menu under the search box enables you to specify in which collection you would like to search. If you do not specify a collection you will automatically search all available images.

The choices are 'Historical only' for images from the Wellcome Library collections, and 'Contemporary only' for modern biomedical images.

Advanced searching
Click Advanced search (show), under the collection drop-down menu, for more search options. These are:

Date
Use these fields if you're looking for images about or from a particular period. Enter dates as four digits or leave blank.
For example:
From: 1500 To: 1600 finds images created in or about the 16th century
From: 1999 To: 1999 finds images created in or about 1999
From: ----- To: 0000 finds images from or about the BC period
From: ----- To: 1750 finds images created or about pre-1750
From: 1950 To: ----- finds images from or about 1950 to the present day

Image number
Use this field if you already have an image number for a specific image from the collection. The drop-down menu allows you to select the image number prefix and the free text box allows you to enter the rest of the number. For example:
To find image M0000153 (of Sir William Perkin), select the letter 'M' from the drop-down, and enter '000053' in the adjacent box.

Technique
Use this drop-down to find images that were created using particular techniques. For example, to find images created by using an electron micrograph, select this technique from the drop-down menu.

You can also use as few or as many of the search options as you like. Note that if you just click the search button, you will retrieve all the available images in the database.

Combining search terms
For a very specific search you can use more than one term in the search box. Search terms can be joined with 'and', 'or' or 'not'.
For example:
baby AND mother finds the records that contain both terms
baby OR mother finds the records that include baby or mother or both
baby NOT mother finds the records that contain the word baby and not the word mother.

Search within results
Once you have run a search, you can enter more terms in the 'Search within results' box to run a new search within your existing set.

Search history
Click Search history to take you to a list of all the searches that you have run during your session. (Your search history will not be kept from one session to the next.)

2. How do I see a large image?
To view a full-screen image, simply click on an image thumbnail from the results of a search, gallery or lightbox view page.

3. How do I view catalogue information for an image?
The catalogue information for an image appears underneath the full-screen image. If the image has been prepared from a Wellcome Library item, there will be a link from here to the full bibliographic record on the Library catalogue.

4. What does copyright mean?
Copyright gives legal protection to creators of works for a limited period of time so that during that period they can safely exploit their works without fear of infringement. All images on this site are in copyright.

5. What is a rights-managed image?
A rights-managed image is an image for which Wellcome Images does not own the copyright. The image has been supplied by one of our contributors and we manage terms of use for the contributor. See our Terms of Use for information on how rights-managed images can be used..

5a. Can I use the images for free?
All images on the Wellcome Images site are available free for use in low resolution for the purposes of:

  • private study and non-commercial research
  • examination papers
  • criticism and review, this applies only where there are no multiple copies made
  • theses submitted by a student at a higher or further education institution for the purposes of securing a degree
  • personal use by private individuals

All images with the credit line Wellcome Library, London (generally historical images) are also available free-of-charge in high resolution subject to our Terms of Use for historical images.

Images that are labelled 'rights-managed' cannot be reproduced commercial for use without our prior knowledge and consent. Commercial and editorial reproduction fees are offered at extremely competitive rates. Please see our prices for further details.

For further details, please also see our Terms of Use.

If you are unsure about any of these or whether your usage is covered, please contact us.

6. How is the copyright in the free images protected?
The licences granted for free use of these images exclude any use for commercial purposes, whether it be financial gain or commercial advantage (e.g. promotional use). Please see our Terms of Use.

In addition to the line of text, Wellcome Images, along the bottom of each image, all the images on the site are invisibly watermarked, identifying them as Wellcome Images. This enables us to prove the provenance of any Wellcome images found used for non-permitted purposes.

Each image holds identifying, credit and catalogue information in its IPTC (International Press Telecommunications Council) header, which are viewable on selecting 'File info' when viewing the image in image processing software such as Adobe Photoshop TM.

7. What are reproduction fees and how are they calculated?
Reproduction fees are charged when our images are reproduced in, for example, books, magazines, leaflets, broadcast, exhibitions, etc. This licences the use of our images for a specific purpose and duration.

Reproduction fees are calculated according to the quantity, distribution and prominence of the images used. Reproduction fees are negotiated according to usage. Reproduction fees must be agreed before use of the image/s. Any usage without our permission may incur a surcharge. Please contact us for further details.

8. How do I download one or more images?
All images on the site can be downloaded as watermarked jpegs for use under the Creative Commons licence. You do not have to be a registered user to do this, which means you do not have to be signed into the site.

If you have been granted access to the clinical images, you may download images from this collection under the clinical images usage terms and conditions.

LOW RESOLUTION IMAGES
All images on the site are available at low resolution (800x550 pixels) under the Creative Commons Attribution, Non-commercial, No derivatives licence CC BY-NC-ND.

Downloading a single image

  1. Find the image you wish to download and open up the full-screen view (by double clicking on the thumbnail or the image number under the thumbnail).
  2. Click Download low-res images above the image.
  3. Follow the instructions on screen.

Downloading more than one image

  1. From a search results page, gallery page or lightbox page (registered users only) mark - using the checkbox under each image - the images that you would like to download. Please note that if you navigate away from a page these selections will not be stored - images can only be downloaded as a set from one page.
  2. Click Download low-res images at the top of the screen. The screen will reload with just the selected images displaying. If you uncheck images at this point they will not download with your set.
  3. In the download panel at the top of the screen specify any characters you want to add to the beginning or end of the image number to create the filenames for each of downloaded JPEGs (optional).
  4. Click Download in the download panel.
  5. The JPEGs of your selected images will be added to a Zip file. When the file has been created, a box will appear on the screen with instructions to enable you to open the file there and then or, alternatively, save to local storage.

HIGH RESOLUTION IMAGES

Downloading a single image

  1. Find the image you wish to download and open up the full-screen view (by double clicking on the thumbnail or the image number under the thumbnail).
  2. Click Download hi-res image above the image.
  3. Follow the instructions on screen.

Downloading more than one image

  1. From a search results page, gallery page or lightbox page (registered users only) mark - using the checkbox under each image - the images that you would like to download. Please note that if you navigate away from a page these selections will not be stored - images can only be downloaded as a set from one page.
  2. Click Download hi-res images at the top/bottom of the screen. The screen will reload with just the selected images displaying. If you uncheck images at this point they will not download with your set.
  3. Read and agree the Terms and Conditions. Complete the ReCaptcha box and select Next
  4. Click Download images.
  5. Your selected images will display on screen. Select Download
  6. The JPEGs of your selected images will be added to a Zip file. When the file has been created, a box will appear on the screen with instructions to enable you to open the file there and then or, alternatively, save to local storage.

If you have any problems, please contact a member of staff.

9. How do I email images (to myself or others)?
All images on the site can be downloaded as watermarked jpegs for use under the Creative Commons licence. You do not have to be a registered user to do this, which means you do not have to be signed into the site.

If you have been granted access to the clinical images, you may download images from this collection under the clinical images usage terms and conditions.

Emailing a single image

  1. Find the image you wish to email and open up the full-screen view (by double clicking on the thumbnail or the image number under the thumbnail).
  2. Click Email above the image.
  3. The email panel will load. Here you can specify the recipient's email address (for more than one, separate each address with a comma) and whether you want to receive a copy of the email yourself. There is also space for you to write a message.
  4. Click Email on the email panel and your recipient(s) will receive an email containing a URL that will take them to the site where they can view the selected image.

Emailing more than one image

  1. From a search results page, gallery page or lightbox page (registered users only) mark - using the checkbox under each image - the images that you would like to email. Please note that if you navigate away from a page these selections will not be stored - images can only be emailed as a set from one page.
  2. Click Email at the top/bottom of the screen. The screen will reload with just the selected images displaying. If you uncheck images at this point they will not be emailed with your set.
  3. In the email panel at the top of the screen you can specify the recipient's email address (for more than one, separate each address with a comma) and whether you want to receive a copy of the email yourself. There is also space for you to write a message.
  4. Click Email on the email panel and your recipient(s) will receive an email containing a URL that will take them to the site where they can view the selected images.
  5. Note that if you are using lightboxes you are able to email the entire lightbox.

10. How do I print images and catalogue information?
All images on the site can be downloaded as watermarked JPEGs for use under the Creative Commons licence. You do not have to be a registered user to do this, which means you do not have to be signed into the site.

If you have been granted access to the clinical images, you may download images from this collection under the clinical images usage terms and conditions.

Printing a single image

  1. Find the image you wish to print and open up the full-screen view (by double clicking on the thumbnail or the image number under the thumbnail).
  2. Click Print above the image.
  3. The print panel will load. You will need to select the print format that you want. The two options, depicted by icons, are image only and image with accompanying catalogue information.
  4. Click Print on the print panel - a print preview page will load and a browser printer dialogue box will open, enabling you to select your printer and print.

Printing more than one image

  1. From a search results page, gallery page or lightbox page (registered users only) mark - using the checkbox under each image - the images that you would like to print. Please note that if you navigate away from a page these selections will not be stored - images can only be print as a set from one page.
  2. Click Print at the top/bottom of the screen. The screen will reload with just the selected images displaying. If you uncheck images at this point they will not be printed with your set
  3. The print panel will load. You will need to select the print format that you want. The four options, depicted by icons, are thumbnails only, thumbnails and descriptions, full-screen size images only, and full-screen size images with accompanying catalogue information.
  4. Click Print on the print panel - a print preview page will load and a browser printer dialogue box will open, enabling you to select your printer and print.

11. How do I use lightboxes, and what are they for?
A lightbox is a place where you can save selected images for future reference. You can create up to 20 lightboxes at one time. You have to register and be signed in to use lightboxes.

Creating a lightbox
Once you've signed in to the site a default lightbox, 'Lightbox 1', will immediately be available for use. You will see this in the 'Lightbox preview' at the very bottom of the screen - if you choose to 'Show lightbox preview' you will see that at this point it contains no images.

If you'd prefer to create your own lightbox, click Manage/create lightboxes under 'My lightboxes' on the right-hand side of the page. This will take you to a screen where you can specify the name of your new lightbox. Once you have done this, you will see that the lightbox preview at the bottom of the screen is showing your newly created lightbox, though there will be no images in it at this stage.

Adding images to a lightbox
When you see an image that you want to save, click Add to lightbox under the image. This action saves the image to your current lightbox. If you have chosen to show your lightbox preview, you will see small thumbnails of your saved images appearing there.

Viewing a lightbox
On the right of the screen, 'My lightboxes' lists all your lightboxes. Click on any of these to view.

Managing lightboxes
If you want to create, delete or rename lightboxes, click Manage/create lightboxes on the right of the screen under 'My lightboxes'.

Note that you can have a maximum of 20 lightboxes.

Emailing a lightbox
To email your entire lightbox, click Email lightbox from the lightbox or lightbox preview toolbar. The screen will reload with an email panel at the top. In this panel you can specify the recipient's email address (for more than one, separate each address with a comma) and whether you want to receive a copy of the email yourself. There is also space for you to write a message.

Click Email on the email panel and your recipient(s) will receive an email containing a URL that will take them to the site where they can view the lightbox, including any notes that you've added to individual images.

Downloading a lightbox
Historical images can be downloaded free-of-charge in hi-resolution.
To download your entire lightbox in hi-resolutions, click Request lightbox in hi-res from the lightbox or lightbox preview toolbar. Enter the reCaptcha words and select Next.

12. How do I acquire rights-managed images in high resolution?

From a search results page, gallery page or lightbox page select - using the checkbox under each image - the images that you would like to order. Please note that if you navigate away from a page these selections will not be stored - images can only be ordered as a set from one page.

  1. Click Download hi-res images at the top of the screen.
  2. The screen will reload with just the selected images displaying. If you uncheck images at this point they will not download with your set. Complete the reCaptcha form and agree the terms and conditions. Click Next.
  3. You will be asked to sign-in if you have not done so already. If you are a new user click Registration to register on the site.
  4. The page will reload with a usage form that will ask you to specify how the images will be used. You will also be asked to confirm your contact details.
  5. A message will inform you that your request has been forwarded to us. We will confirm your request by email. A member of our picture research team will contact you shortly to fulfil your order.

Please note that payments cannot be made online.

13. What forms of payment do you accept?
We accept the following credit/debit cards: Mastercard/Eurocard, Visa/Delta and Switch/Maestro/Solo. We also accept cheques denominated in pounds sterling and drawn on a UK bank.

14. Will I have to pay VAT on my order?
All UK customers will be charged UK VAT.

Customers from the EU will be charged UK VAT unless able to provide us with a VAT registration number.

If you live outside the EU your order will not be subject to UK VAT. However, such orders may be subject to customs charges and local taxes.

15. How much do you charge for delivery?
When you complete the online order form you can choose from a variety of delivery methods to match your exact requirements. We charge academic and private orders a fee of ः2.50 for Royal Mail First Class post and ः5 for Airmail. Charges for other delivery methods and those applicable to commercial/editorial clients will be quoted at the time of ordering.

16. Can I place an international order?
We welcome orders from all over the world.

17. What is your returns policy for academic and personal orders?
We want to ensure that you are completely satisfied when you order copies of images from us. If for any reason you are unhappy with your order, you can return it to us in its original condition, within 30 days, and we will offer you a full refund for the price you paid for the image/s. Please specify the reason for the return and send it to:

Wellcome Images
183 Euston Road
London NW1 2BE
UK

18. How do I cancel an order?
You have the right to cancel your order within seven working days of delivery. However, we cannot accept cancellations of orders for transparencies where the protective sleeve has been broken. To cancel orders, please return the item with the delivery note within seven working days of the item being delivered to you. The costs of returning the item will be your responsibility. You will not be able to cancel that part of the order for services fulfilled by us, e.g. shipping fees, service fees. We will, of course, be happy to refund the relevant part of purchase price for the image/s. Please specify the reason for the return and send it to:

Wellcome Images
183 Euston Road
London NW1 2BE
UK

19. How do I register on the site, and what are the benefits of doing so?
You are able to view, download, email and print all images published to the site without the need to register.

However, if you choose to register, you will be able to use lightboxes to store selections of images between visits, and you will be able to place orders online (please note that we do not currently accept payment online). In addition, as a registered user you have the opportunity to be kept informed about Wellcome Images news, events and developments.

Registration is a quick and easy process; you need only give us your address details if you intend to order online or if you wish to apply for access to the clinical images. Simply click Register (in the top-right corner of each page) to load the registration form - here you will need to provide your name, email address and a password. If you wish to provide your postal address details at this point, you may do so.

When you have successfully submitted the registration form, you will automatically be signed into the site and will be immediately able to use lightboxes.

When you make return visits to the site, just click Sign in (in the top-right corner of each page) to carry on working with your lightboxes.

20. What happens to my personal details?
Wellcome Images will not share your information with third parties without users' consent. However, we will store the following information for internal purposes: the domain name from which you access the internet, the date and time you access our site, terms entered into our search engine, and the internet address of the website from which you direct-linked to our site. This information is used to measure the number of visitors to the various sections of our site and to help us make our site more useful to our visitors.

From time to time, we may ask for further information about you (such as your name, job title, postal address, telephone, fax number and email address) as part of online surveys/services. This information will be used to enable us to improve our website. It may also be used occasionally to inform you about important changes to the website and its functionality. We will always provide an opt-out clause for this usage of the data.

If you choose to provide us with personal information, as in an email message, Wellcome Images will use this information to respond to your request. There might be times when your email is forwarded within Wellcome Images to employees who are better able to assist you.

This does not affect your statutory rights.

21. What are clinical images?
Clinical images are photographs taken of patients by professional medical photographers; they may show the signs or symptoms of disease or injury.

22. How do I see clinical images?
You can request to see clinical images when you register. If you are already registered you can send your request by email to images@wellcome.ac.uk, or by selecting the link from 'My account'. You will then be contacted by Wellcome Images to allow access, if appropriate, to clinical images.

Online access to these images is restricted, according to the invariable policy of the Wellcome Trust, to healthcare professionals who may register for access through the registration section of this site. If you require clinical images but are not a healthcare professional, please contact us and our expert researchers will provide you with the necessary search service.

Please see the clinical images terms and conditions.

For more information on how the Library assesses the sensitivity of personal information in the Clinical Images collection, download the policy on Access to personal data within our research collections [PDF 1.85MB].

23. How do I change my account details?
To change your account details at any time, click My account (in the top-right corner of each page).

24. How do I make a complaint?
We endeavour to provide our customers with the best possible service at all times. However, if you do have a grievance about our service we would like to hear from you. Please email us - images@wellcome.ac.uk - and we will investigate your complaint carefully.

25. Where can I get further help?
Our office hours are 09.00-17.00, Monday-Friday. Please contact us by phone on +44 (0)20 7611 8348, or email: images@wellcome.ac.uk.

We also welcome enquiries in person. See the Contact Us page for more details and a location map.

Enquiry Desk staff in the Wellcome Library may also be able to help with more general enquiries.
Call the Library enquiry line on +44 (0)20 7611 8722, or visit:
Mondays, Tuesdays, Wednesdays and Fridays: 10.00-18.00
Thursdays: 10.00-20.00
Saturdays: 10.00-16.00

26. What is your take-down policy?
The Wellcome Library takes copyright very seriously and only makes content available on its web sites in accordance with current UK legislation.

For details of our take-down policy please see the library website.

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